Mac-Tek Telecom Pty Ltd
Last updated: May 2026
1. Introduction
Mac-Tek Telecom Pty Ltd (“Mac-Tek Telecom”, “we”, “us”, or “our”) is committed to protecting the privacy of all individuals who interact with our business, including customers, prospective clients, suppliers, and visitors to our website. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, requesting a quote, or engaging our services, you consent to the collection and use of your personal information as described in this policy.
2. Who We Are
Mac-Tek Telecom Pty Ltd is an Australian-owned security and telecommunications company based in Emu Heights, NSW 2750. We provide installation, supply, and maintenance services for CCTV systems, access control, alarm and intercom systems, optic fibre, PABX and VoIP systems, and communications cabling.
Contact details:
•Address: Emu Heights NSW 2750
•Phone: 0411 126 995
•Email: mac-tek@bigpond.com
•Master Licence No.: 100034
3. What Personal Information We Collect
We may collect the following types of personal information:
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Category
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Examples
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Identity information
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Full name, title
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Contact information
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Phone number, email address, postal address, suburb/postcode
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Property information
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Property address, property type (residential/commercial/industrial)
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Enquiry and service information
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Details of the service requested, project requirements, notes from site assessments
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Payment information
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Billing details (processed securely through our payment provider — we do not store full card details)
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Technical information
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IP address, browser type, pages visited, and time spent on our website (collected via cookies and analytics tools)
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Communications
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Records of emails, phone calls, or form submissions you send to us
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We only collect personal information that is reasonably necessary for our business functions and activities.
4. How We Collect Personal Information
We collect personal information in the following ways:
•Directly from you — when you submit an enquiry form, request a quote, contact us by phone or email, or engage our services.
•From your representatives — such as a property manager, business owner, or authorised agent acting on your behalf.
•Automatically via our website — through cookies, analytics tools (such as Google Analytics), and server logs when you visit our website.
•From third parties — such as referral partners, online directories, or review platforms, where permitted by law.
5. Why We Collect and Use Your Personal Information
We collect and use your personal information for the following purposes:
•To respond to your enquiries and provide quotes for our services.
•To schedule and carry out site assessments, installations, and maintenance work.
•To communicate with you about your project, appointment, or ongoing service agreement.
•To process payments and issue invoices.
•To comply with our legal obligations, including licensing requirements under applicable security industry legislation.
•To improve our website, services, and customer experience.
•To send you relevant service updates or promotional communications (only where you have consented or where permitted by law — see Section 9).
•To maintain records required for warranty, insurance, or compliance purposes.
We will not use your personal information for any purpose that is incompatible with the reason it was collected without first obtaining your consent.
6. Disclosure of Personal Information
We may disclose your personal information to:
•Our employees and contractors — who require access to perform their duties in delivering our services to you.
•Service providers and subcontractors — such as equipment suppliers, specialist subcontractors, or IT service providers, who assist us in delivering our services. These parties are required to handle your information in accordance with this policy and applicable privacy laws.
•Payment processors — for the secure processing of payments.
•Regulatory and licensing authorities — where required by law, including the NSW Police, the Security Licensing & Enforcement Directorate (SLED), or other government bodies.
•Legal and professional advisers — such as lawyers or accountants, where necessary.
•Emergency services — where there is a serious and imminent threat to life or safety.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
7. Overseas Disclosure
Mac-Tek Telecom is an Australian business and primarily stores and processes personal information within Australia. Some of our third-party service providers (such as cloud storage, email, or website hosting providers) may store data on servers located overseas. Where this occurs, we take reasonable steps to ensure those providers comply with privacy standards equivalent to the APPs.
8. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:
•Password-protected systems and devices.
•Secure email and file storage practices.
•Limiting access to personal information to staff who need it to perform their role.
•Secure disposal of personal information when it is no longer required.
While we take all reasonable precautions, no data transmission over the internet or electronic storage system is completely secure. If you have concerns about the security of your information, please contact us directly.
9. Marketing Communications
We may send you service-related updates, promotional offers, or newsletters where you have provided consent or where we have an existing relationship with you and the communication is relevant to services you have previously engaged.
You may opt out of receiving marketing communications at any time by:
•Clicking the “unsubscribe” link in any marketing email we send; or
•Contacting us directly at info@mactektelecom.com or 0411 126 995.
We will process your opt-out request promptly and will not send further marketing communications after that point.
10. Cookies and Website Analytics
Our website uses cookies and analytics tools to understand how visitors use our site and to improve the user experience. Cookies are small text files stored on your device by your browser.
We may use:
•Essential cookies — required for the website to function correctly.
•Analytics cookies — such as Google Analytics, to collect anonymised data about website traffic and usage patterns.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
11. Accessing and Correcting Your Personal Information
Under the Privacy Act 1988 (Cth), you have the right to:
•Access the personal information we hold about you.
•Request corrections to any personal information that is inaccurate, incomplete, or out of date.
To make an access or correction request, please contact us using the details in Section 2. We will respond to your request within a reasonable timeframe (generally within 30 days). In some circumstances, we may decline a request where permitted by law, and we will explain our reasons in writing.
12. Complaints
If you believe we have handled your personal information in a way that does not comply with the Privacy Act 1988 (Cth) or this policy, you may lodge a complaint with us by contacting:
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):
•Website: www.oaic.gov.au
•Phone: 1300 363 992
•Post: GPO Box 5218, Sydney NSW 2001
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or business operations. The updated policy will be published on our website with a revised “Last updated” date. We encourage you to review this policy periodically.
14. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:
This Privacy Policy is provided for general informational purposes. Mac-Tek Telecom Pty Ltd recommends seeking independent legal advice if you have specific concerns about your privacy rights.